Service Cancellation and Refunds

1.1 Cancellation of Services

Users may request to cancel purchased services under the following circumstances:

• The service has not been used or activated.

• The service does not meet user expectations and qualifies for a refund (see below).

1.2 Refund Eligibility

Refunds may be requested under the following conditions:

1. Service Not Used:

   • If the user has not used the purchased service (e.g., flight upgrade or hotel upgrade), a refund may be requested before the service's expiration date.

2. Service Not as Described:

   • If the actual service provided significantly differs from the description on the Website, the user may submit evidence to request a refund.

3. Technical Issues:

   • If the service cannot be used due to technical issues on the Website, the user may request a full refund.

4. Duplicate Purchase:

   • If the user accidentally purchases the same service multiple times, a refund may be requested for one of the transactions.

1.3 Non-Refundable Situations

Refunds will not be provided in the following cases:

• The user has partially or fully used the service.

• The user cancels the service due to personal reasons (e.g., changes in travel plans).

• The user fails to use the service within its validity period.

• Service restrictions caused by third-party service providers (e.g., airlines, hotels).

2. Refund Process

1. Submit a Request:

   • Users must submit a refund request through the Website's customer service channels (e.g., online form, email) and provide relevant order details and reasons for the refund.

2. Review Process:

   • The Website will review the request within 5-7 business days and notify the user of the result via email.

3. Refund Method:

   • Refunds will be issued to the original payment method (e.g., credit card, PayPal, etc.). The processing time depends on the payment provider.

3. User Responsibilities

• Users must ensure that the order information and refund reasons provided are accurate and valid.

• Users must request refunds within the service's validity period. Late requests will not be accepted.

• Users must comply with the policies of third-party service providers (e.g., airlines, hotels). The Website is not responsible for losses caused by third-party policies.

4. Disclaimer

• The Website is not responsible for losses caused by user-related issues (e.g., changes in travel plans, user errors).

• The Website is not responsible for service unavailability or refund delays caused by force majeure events (e.g., natural disasters, pandemics).

5. Contact Us

For any questions regarding refunds or cancellations, please contact our customer service team:

• Email: support@mytripsup.com

• Live Chat: Click the "Live Chat" button on the Website after logging in

• Working Hours: Monday to Friday, 9:00 AM - 6:00 PM (Beijing Time)

6. Policy Updates

This policy may be updated based on business needs or changes in legal regulations. Users can check the latest version of the policy on this page.